Terms & Conditions

At Heiler Pharmaceutical, we take pride in providing our customers with top-quality medical appliances and materials. By making a purchase from us, you agree to adhere to the following policies:

• No Returns or Refunds: Due to the nature of our products, all sales are final. We do not offer returns or refunds on purchased items unless they are found to be defective upon receipt.
• After-Sales Support: We are committed to providing comprehensive after-sales support to our customers. This includes technical assistance, training sessions, software updates, and repair services during the warranty period.

All products sold by Heiler Pharmaceutical are covered by a standard warranty period. The terms and duration of the warranty may vary depending on the specific product. Please refer to the warranty documentation provided with your purchase for detailed information.

Our dedicated technical support team is available to assist you with any product-related inquiries or issues you may encounter. For prompt assistance, please contact our customer service hotline or email us at [email protected].

As part of our commitment to empowering medical professionals, we offer training sessions and educational resources to help you maximize the benefits of our products. Stay informed about upcoming workshops and seminars by visiting our website or subscribing to our newsletter.

To ensure optimal performance and compatibility, we periodically release software updates for our products. Customers with active warranties are eligible to receive these updates free of charge. Stay up to date with the latest software releases by regularly checking our website or contacting our support team.

If you have any questions or concerns regarding our terms and conditions, please don't hesitate to contact us. Our customer service representatives are available to assist you during regular business hours.